1. Please note that orders can be cancelled or modified within 2 hours of placing the order. 

2. All products are eligible for replacement or exchange within 5 days of product delivery. Please ensure that the product is unused and with all tags intact.

3. We cannot initiate a refund as per our policy. In all cases, where the wrong item was received in terms of colour, size, or model (evidence is needed), products can be exchanged for a different size or you can opt for store credit to purchase another item on our online store. If you opt for store credit, it will be valid for 1 year. 

4. Replacements or Exchanges can be requested by emailing us at help@vivanyafashion.in with your order details.

5. We have free reverse pick up option available.

6. In case of discounts applied during ordering, the discount value shall also be adjusted in the return, as applicable.